Analyzes data to identify trends, potential opportunities and risks.

Analyzes and summarizes customer issues in order to prepare appropriate solutions/clarifications to respond to customers.Develops and implements initiatives to improve customer services.Takes ownership of all customer concerns and is responsible for the outcome of customer issues through the follow-up, of and escalation of open requests and escalate issues when necessary.Answers telephone calls and interacts with customers to address and resolve various customer concerns.Performs analyzation, action, and response to customer concerns.Handles customer complaints in support of the various CardWorks phone business units.Drives customer satisfaction by providing leadership, guidance and management to customers on their issues as the ultimate universal agent. Assists management with day to day CARES duties. Customer Advocate responsible for addressing customer concerns and providing solutions. Responsible for the research, process, and resolution of complaints based on established triggers on credit card and loan accounts for all phone business units.

CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards. CardWorks Servicing ('CWS') is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.

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